Our Privacy Policy: Keeping Your Information Safe

What Information We Collect

We collect information when you get in touch with us or use our services. This might include:

• Contact Details: Your name, business name, email address, and phone number when you call us, send an email, or fill out a form on our website. This helps us talk to you.
• Business Details: Information about your business property and security needs when we come for a visit to give you a quote. This helps us plan the right system for you.
• Website Use Information: We collect general data about how people use our website, like which pages are popular. This is not about you personally, but helps us make our website better.

We only collect what we need to serve your business well.

How We Use Your Information

We use the information we collect for a few main reasons:

• To Provide Services: To give you accurate quotes, install security systems, access control, or alarms, and provide ongoing support. This is why you came to us, after all.
• To Communicate: To respond to your questions, send you updates about your service, or arrange appointments.
• To Improve: To understand how we can make our services even better for Italian businesses like yours.
• For Legal Reasons: Sometimes, we might need to use your information to meet legal duties or respond to official requests.

We do not use your information for things you haven't agreed to or that aren't related to protecting your business.

Sharing Your Information

We understand you want your information kept private. Here's when we might share it:

• With Our Team: Our local team members at Divisionstera need access to your information to do their jobs, like planning installations or providing support. They are trained to keep your data safe.
• Trusted Partners: Sometimes, we work with other Italian companies (like for specific equipment or specialized services). We only share what's absolutely necessary, and they must agree to keep your information private and secure, just like we do.
• By Law: If the law requires us to share information (for example, with police or government agencies), we will do so.

We will never sell your personal or business information to anyone. That's a promise.

Cookies and Our Website

Our website uses small files called 'cookies' that get placed on your computer or phone. They help the website work better for you. Some cookies are needed for the site to function, and others help us see things like how many visitors we get.

You can usually control cookies through your web browser settings. If you turn them all off, some parts of our website might not work perfectly, but you can still reach us directly.

Keeping Your Information Safe

We take serious steps to protect your information from being lost, misused, or accessed by people who shouldn't see it. We use security measures for our computer systems and keep physical records secure at our office in Cesenatico. Only our authorized team members can access your information, and only when they need it to help you.

Your Privacy Rights

You have rights when it comes to your information:

• Access: You can ask us what information we hold about you.
• Correction: If something is wrong, you can ask us to fix it.
• Deletion: You can ask us to delete your information (though sometimes we need to keep it for legal reasons).
• Object: You can object to how we use your information.

If you want to exercise any of these rights, just get in touch with us using the contact details below. We'll do our best to help you quickly.

Children's Privacy

Our services are meant for commercial businesses, not for children. We do not knowingly collect personal information from anyone under the age of 16. If we find out we have, we will delete it right away.

Changes to This Policy

We might update this privacy policy from time to time to keep it clear and accurate. When we make changes, we will post the new policy on this page and update the 'Last Updated' date. Please check back here once in a while to see any changes.

How to Contact Us

If you have any questions about this privacy policy or how we handle your information, please don't hesitate to reach out. We're here to help.

• Phone: +39 0547 71271
• Email: [email protected]
• Address: VIA DEI PLATANI 3 47042 CESENATICO IT